Can I purchase directly from Yardistry?

Yes, Yardistry does offer direct sales.

Can my Gazebo be secured to a concrete slab or deck?

Yardistry includes Post Mounts with our structures which gives you the flexibility to permanently install your structure to a pre-existing or new wood or concrete surface. The hardware to attach the Post Mount to the structure is included. The hardware to mount the structure permanently will need to be purchased separately at your local hardware store.

What do I need to do to protect/maintain the wood on my product?

We recommend applying a water sealant approximately 3 months after assembly and on a yearly basis after that. This will help maintain the wood and protect against weathering. Please note: We do not recommend using an oil based product.

Parts arrived damaged, how can I get replacements?

Yardistry will process a replacement request as soon as possible. To get started, fill out the request form on the Parts Replacement page.

Does Yardistry sell replacement parts?

We do offer quotes for replacement parts for our customers who experience damages that are not covered under warranty. We do not sell additional parts.

Where can I find the instruction manual online?

You can find instruction manuals on the pages for individual products. For older structures, find your product on the Instruction Manuals page.

What is the warranty?

Yardistry warrants that our products are free from defect in materials and workmanship for a period of one year from the original date of purchase. See the instruction manual for full warranty details.

Pavilion and Gazebo Assembly Services

Currently available in the Continental US only. Click Here for our terms ‘Terms & Conditions’.

Questions and answers about assembly services.

How and when will I receive communication about my assembly?

You can expect to receive communication from the assembly company within 5 days after receiving your order. This communication will be sent through email and SMS.

For additional services, who do I pay?

You will pay the assembly company directly.

What is the typical waiting time from when Yardistry receives the order until the assembly team arrives on-site?

Normally, the service is scheduled within two to three weeks. However, during peak seasons, the waiting time may extend to six weeks.

Can I cancel/reschedule an assembly appointment?

The assembly company requires 72 hours for a cancellation or to reschedule an appointment.

What is the procedure in case the assembler causes damage to my property or the product?

If your property is damaged by the assembler, you should contact the assembler directly via email with details of your claim, along with photos and/or videos of the suspected damage. The assembly company will review and resolve directly with you.

If I ordered my product online (curbside delivery) will the assembler move it to the assembly location?

Yes, the assembler will move it to the assembly location, however depending where the item is being moved to, additional charges may occur.

Is the Assembly Team responsible for disposing of packaging, or is that my responsibility?

The responsibility for packaging removal lies with the customer. However, the assembly team will accommodate the customer’s request to place the packaging on their property. If you would like to have the packaging removed there is a Debris/Box/Skid removal service available for $75.00

Will I be required to prepare the ground before assembly, such as leveling the area?

You must ensure that the area is prepared and meets the manufacturer’s instructions before the scheduled assembly appointment.

Is there any warranty provided with the assembly service?

The assembly company offers a 30-day warranty on workmanship for the assembly service.

Are assembly appointments available on weekends?

Yes, weekend assembly appointments are available in some areas, but availability is not guaranteed.

Are there any circumstances that may result in additional costs to the customer?

If the customer does not have the area ready for the assembly team and the assembly can not be performed, this will result in an additional cost to the customer.

Additional Services & More Information

Moving the product to the area of choice if it’s over 50 ft from the assembly area. $50.00-$75.00
Anchoring of the unit. $99.00-$149.00
Removal of the old unit. $199-$299.
Debris/Box/skid removal. $75.00
After receiving your order, you can expect communication from the assembly company within 48 hours via email and SMS. Payment for any additional services will be made directly to the assembly company.
Typically, the assembly is scheduled within three weeks, although during peak seasons, this may extend to 4 -6 weeks.
If you need to cancel or reschedule an appointment, you must provide 72 hours' notice.
In the event of property or product damage caused by the assembler, you should contact them directly via email with details, including photos or videos, for resolution.
For online curbside deliveries, the assembler will move the product to the assembly location, though extra charges may apply based on the destination.
Packaging removal is the customer’s responsibility, but there is an optional debris removal service available for $75.
You must ensure that the area is prepped and meets the manufacturer's instructions prior to assembly.
The assembly service includes a 30-day workmanship warranty.
Weekend appointments are available in some areas but are not guaranteed.
Additional costs may occur if the assembly cannot be completed due to the area not being ready.
Structures cannot be assembled on wooden decks.
Our typical protocol is to schedule assembly on the soonest possible date and not to hold orders at our branches for longer than 2 weeks after that soonest available date.
If you request that we hold your order for longer than 2 weeks from the assembly date we provide, we cannot guarantee that we’ll be able to complete your assembly at that time. Your order assembly may be pushed out even further to accommodate new customer orders and additional holding fees may apply.

Structure Orders with Assembly:

*Installation lead time for assembly orders is currently 4-6 weeks from order date.

Within five days of placing your order, you can expect a call from us to a) schedule your item delivery and installation date and b) to have you acknowledge that your yard is properly prepared and ready for a Structure to be installed. Your build site needs to be level and free of any obstructions that may interfere with assembly or item functionality. If your yard is not ready, it may result in a delayed installation date.

Our process is to schedule assembly on the soonest available date and not hold orders at our branches for longer than 2 weeks after that soonest available date. If you request that we hold your order for longer than 2 weeks from the assembly date we provide, we cannot guarantee that we’ll be able to complete your assembly at that time. Your order assembly may be pushed out even further to accommodate new customer orders and additional holding fees may apply.

Installation fees include most U.S. locations, though remote areas may incur extra charges, which will be discussed with you prior to processing your order. If there is not an installer in your area, you’ll be notified right away with refund options.

Once an installation date is set, your Structure will be delivered the day of installation by the installer. This eliminates the frustration of third-party delivery carriers blocking your driveway with heavy, bulky boxes.

All trash and packaging from the Structure will be broken down and hauled off once the installer finishes delivering, unloading, and assembling your new Structure.